Got a question? Probably answered here.

Pretty much anything game-related: retro and modern video games, consoles and handhelds (working or broken), controllers, accessories, TCG singles and sealed product, graded slabs, strategy guides, memorabilia, and complete collections of any size.

Walk-ins welcome any time during store hours. For very large collections, give us a heads up so we can clear counter space and have the right people available.

No trade-ins during the last hour of business. Every evaluation needs unhurried bench time, and the last hour is for closing duties. Please come by at least an hour before close. For large collections, even earlier is better.

You can take either, and store credit pays more on trade-ins. The bump depends on the category:

• Video games — store credit is 50% more than cash (e.g., $20 cash or $30 credit).
• Consoles & handhelds — store credit is 20% more (e.g., $50 cash or $60 credit).
• TCG singles, sealed, and graded slabs — store credit is 10% more (e.g., $100 cash or $110 credit).
• TCG bulk — flat: cash and store credit pay the same.

Every offer is no-obligation — if the number doesn’t work for you, no hard feelings.

Most evaluations wrap up during your visit. Large collections may take a bit longer, and for huge lots we sometimes ask you to leave them with us and come back.

Yes. Broken consoles still have parts value, and many can be repaired. Bring it in.

Both. We’ll look at a single chase card or a full collection. The next question covers how to prep them so we can move faster.

Yes please. If there are valuables in there, pull them out so we can price them individually. Common cards are priced as bulk whether or not they’re sleeved, so there’s no need to sleeve or list those — just sort out the chase cards and high-dollar stuff and leave the rest loose in a box.

No fixed percentage — we pay good on good and bad on bad. Bulk and low-demand cards get bulk-style offers; sought-after singles and chase cards get a lot more. On really good stuff we can go up to 80% of TCGplayer market price.

It’s based on real market data. For games, consoles, and handhelds we check PriceCharting and recent eBay sold listings to see what an item is actually selling for, then factor in condition, completeness (box and manual), and current demand. Complete, working, in-demand items get the strongest offers.

Five grades — Near Mint, Lightly Played, Moderately Played, Heavily Played, and Damaged — with the same criteria every time. We grade everything together with you at the counter so there are no surprises. See the full breakdown with photo reference on our card condition guide.

Registration depends on the game:

• Bandai TCG games (Digimon, Gundam, One Piece, etc.) — register through the Bandai TCG+ app.
• Lorcana & Riftbound — register through Cardio.
• Everything else (Pokémon, Magic, Yu-Gi-Oh!, etc.) — register in person at the counter on event day.

Pokémon players: you’ll need a free Play! Pokémon account (a Pokémon Trainer Club account) to play in sanctioned events. Sign up here — or come in a little early and we’ll help you create one at the counter.

Pokémon pre-releases: spots fill fast — we recommend being here at store open.

Nope — no age requirements for any of our events. Younger players welcome at every table.

Yes — multiple tables for casual play, testing decks, and pickup games. No charge.

Our Facebook page and Discord get new event posts first, then they show up on our events page here.

Sunday 11 AM – 7 PM · Monday–Thursday 11 AM – 9 PM · Friday–Saturday 11 AM – 11 PM. Full hours and directions on the contact page.

3903 Western Avenue, Knoxville, TN 37921 — right off the Western Avenue exit from I-640.

Yes — every game, console, and accessory we sell comes with a 30-day warranty against defects. If it doesn’t work, bring it back and we’ll make it right. The warranty does not cover buyer’s remorse, and it does not apply to rhythm-game peripherals like Guitar Hero guitars or Rock Band drums — those are notoriously fragile and we can’t guarantee them. Full terms are printed at the bottom of every receipt.

Cash, all major credit and debit cards, and common contactless payments. Give us a call if you have a specific payment app in mind.

Not traditional gift cards — but we can take a payment and load it directly onto a customer’s store credit account. Same effect, no plastic to lose. Stop in or call to set one up.

Yes — we ship TCG singles ordered through our CrystalCommerce inventory. In-store pickup is also available there. For anything else, give the store a call and we’ll see what we can do.

Possibly — we’ve hosted tournaments, trade nights, and special events. Call the store and we’ll talk through what works.

You drop the item off and pay a $30 non-refundable diagnosis fee. Our techs figure out what’s wrong, source parts if needed, then call you with the full repair quote — the $30 you paid up front already counts toward that final cost. From there you decide whether to green-light the repair. If you pass, you keep the diagnosis information and just walk away.

Just the console itself — leave cables, power bricks, controllers, and discs at home unless we’ve specifically asked for them. The bench has its own test cables and power supplies, and bringing extras just means more things to keep track of at drop-off and pickup. If the issue is power-related and you suspect the brick, mention it when you drop off and we’ll let you know whether to bring it next time.

Our working quote is around 2 weeks, and we often beat that. The biggest variable is parts — if we have to order something, where it ships from can shift the timeline. We’ll give you a tighter estimate at drop-off.

Yes — 30 days on all repair work. If the same issue comes back within that window, bring it in and we’ll take another look.

We currently handle in-store drop-off only. Call ahead if you’re driving in from out of town and we’ll let you know what to expect.

Game Boys, GBA, DS, PSP, and most popular handhelds — IPS screen installs, shell and button swaps, backlight kits, and full custom builds. See our upgrades page for examples.

Most upgrades land in 3–5 days plus shipping once parts arrive. Specialty parts from overseas can add 2+ weeks to the timeline — we’ll flag that up front if it applies to your build. You’ll get a tighter estimate at drop-off after we confirm exactly what you want and what’s available.

Yes — 30 days on the labor we did. If something we installed fails within that window, bring it back in and we’ll take another look. Cosmetic issues (button click feel, shell fit) are best caught at pickup.

Yes — the showcase is just a snapshot of recent builds. If you have something specific in mind, sketch it, screenshot it, or describe it (Discord and the upgrade request form both work) and we’ll talk through what’s possible. As long as the parts exist and the modification doesn’t break the device’s core function, we’ll quote it.

Pre-existing damage (cracked shells, water damage, fragile solder joints from a previous repair) can bump up labor cost or rule out certain upgrades entirely. When we open the device for the upgrade, we’ll call out anything we find and adjust the quote before doing the work — you decide whether to green-light it.