Repairs & Upgrades

Console and handheld repair in Knoxville.

Bring in your broken, dead, or damaged gear. We handle screen replacements, battery service, disc resurfacing, controller fixes, and board-level repairs — plus handheld upgrades.

Meet your repair techs

The hands behind the work.

Keith and Corey, the repair team at Play2Win Games

Keith Stevens

Video Game Manager & Repairs Manager

I’m old enough to remember most of gaming history firsthand — and I’ve got the years of repair experience to match. I take pride in bringing old hardware back to life.

Corey Clark

Junior Repair Tech

Got into repairs after diving deep into Game Boy Color upgrades — and from there Keith taught me how to tear into pretty much everything else. I’m the handheld and software guy around here, while Keith is the master of all things soldering and retro hardware. I’m married with two kids, and outside the shop I enjoy reading, playing video games, and spending time with my family.

I helped build this website, actually — if you’re curious what else I work on, my GitHub has the rest.

What we fix

Repair services we offer.

Screen Replacement

Cracked, dead, or dim screens on handhelds and portables swapped out and tested before return.

Battery Service

Dead or swollen batteries replaced on handhelds, controllers, and portable consoles.

Disc Resurfacing

Scratched discs cleaned and polished to get your games loading again.

Console & Controller Repair

Stick drift, stuck buttons, dirty contacts, disc drive issues, and general diagnostics.

How a repair works

Three steps, no surprises.

Drop It Off

Bring it in and pay a $30 non-refundable diagnosis fee. That gets it onto the bench and in queue.

We Diagnose

Our techs figure out exactly what’s wrong and source parts if needed. Usually within 2 weeks, often faster.

You Decide

We call with the full quote — your $30 already counts toward it. Green-light and we finish the job; pass and you walk away knowing what was wrong.

More questions about repairs — warranty, timelines, shipping — answered in the FAQ.

Ballpark pricing

Common repair prices.

Parts and labor prices fluctuate — the numbers below are starting points, not firm quotes. How we price: labor runs $60 per hour, parts are billed at our cost plus 20%. Final cost depends on actual bench time, current parts price, and where parts ship from.

Pest contamination policy: for the health and safety of our workspace, devices that come in contaminated with pests (cockroaches, bedbugs, etc.) require extra cleaning and containment to handle safely. We’ll still complete your repair, but per the repair agreement signed at drop-off a $100 contamination fee is added on top of the repair cost. Your console won’t be returned until the balance is paid in full.

Controller Sticks

Standard rate covers most controllers — PlayStation, Xbox 360, Xbox One, Xbox Series, Xbox Elite 2, and standard Switch joycons. Switch Lite is priced higher because the entire console has to be disassembled to reach the joysticks.

Standard — OEM: $40
Standard — Hall effect: $60
Standard — TMR: $80
Switch Lite — OEM: $75
Switch Lite — Hall effect: $90
Switch Lite — TMR: $105

HDMI Port Replacement

Xbox Series X · Series S: from $220
PlayStation 5: from $220
Wii U: from $200
Xbox One · One S · One X: from $175
PlayStation 4 · Slim · Pro: from $175
PlayStation 3 · Slim · Super Slim: from $175

Charging Port Replacement

Nintendo Switch · Lite · OLED (USB-C): $90

Battery Service

Coin cell battery (consoles & cartridges): $30
Nintendo Switch · Lite · OLED internal battery: from $70

Console Deep Clean

Full teardown to vacuum out dust, clean spills and dirty spots, and tidy up inside. The bundled rate applies when it’s already apart for another repair — no extra teardown labor.

Standalone: $60
Bundled with another repair: $30

Thermal Service

For modern consoles with overheating, fan noise, or thermal-shutdown symptoms. Includes a full deep clean plus fresh thermal interface material — liquid metal on PS5 (matching how Sony ships it), standard thermal paste on Xbox Series and PS4.

PlayStation 5 — liquid metal: $105
Xbox Series X · Series S — thermal paste: $95
PlayStation 4 — thermal paste: $95

Optical Drive Service

PlayStation 2 — laser adjustment: $60
PlayStation 2 — laser replacement: $120
GameCube — optical drive cap replacement: $90

Region Unlocking

Lift the region check on imported consoles so they’ll play discs from any region. Method varies by console — bring it in and we’ll walk you through what’s involved before any work starts.

PlayStation 2 — region unlock: $60
GameCube — region switch: $90

Disc Resurfacing

1–249 discs: $5 each
250–499 discs: $4 each
500+ discs: $3 each

Our work